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Complaint Resolution

Overview of the Resolution Process

The resolution process is the stage where concerns about student behavior are reviewed and addressed. The goal is to understand what happened, determine whether a policy was likely violated, and identify a fair and appropriate way to move forward. Every case is handled with care, respect, and attention to the information available.

The process emphasizes education, accountability, and the well-being of the community. Students are encouraged to share their perspective and to ask questions at any point. A Conduct Officer will guide the process, explain each step, and ensure that students understand what to expect.

After a report is received, a Conduct Officer reviews the information to determine if the concern has sufficient merit to move forward.
This Preliminary Review focuses on whether there is enough evidence to suggest that a policy violation may have occurred.

Following the review, the Conduct Officer may:

  • Dismiss the complaint if insufficient information exists to proceed,

  • Initiate a full investigation

  • Resolve the matter through an Educational Process, or

  • Proceed to adjudication (a disciplinary conference or hearing).

When needed, the Conduct Officer may initiate a formal investigation.
Designated University personnel may interview individuals, collect statements, and gather information relevant to the case.

The goal is to establish a clear and accurate understanding of what occurred.

A Disciplinary Conference is a private, administrative meeting between the student (respondent) and the Conduct Officer.

It is typically used for straightforward cases where the facts are clear or when a less formal resolution is appropriate.

During a disciplinary conference:

  • The student receives written notice of the charges in advance,

  • Has reasonable access to the case materials, and

  • Is given an opportunity to respond to the evidence and present witnesses if appropriate.

A written summary of the conference is retained in the student’s conduct file.

If the matter requires a more formal review, a Disciplinary Hearing may be held.

When a respondent is required to participate in a hearing, they are notified at least three business days before the meeting.

The notification includes:

  • The date and location of the hearing,

  • A list of charges, and

  • Information about the right to have a support person present.

During the hearing, parties may present testimony and evidence. The Hearing determines whether a violation occurred based on the preponderance of evidence and may recommend sanctions to the Conduct Officer.

A written outcome letter is sent to the student following the decision.

View the Student Code of Conduct for More Details

Students have specific rights throughout the conduct process. These rights ensure that every student is treated with fairness and respect. A Conduct Officer will review these rights with the student and answer any questions.

Student Rights

Students have the right to know what information has been reported and which policies may be involved. They will receive clear communication about the nature of the concern.

Students have the right to provide their account of what happened, submit relevant information, and identify individuals who may have helpful information.

Students may ask questions about the conduct process, the expectations for participation, and how decisions are made.

Students have the right to seek support from appropriate university resources, such as Student Counseling Services, the Student Conduct Officer, the Ombuds Office, or other campus partners.

Information related to a conduct case is handled with care and shared only with individuals who need to know in order to carry out their responsibilities. Privacy is respected within the limits of university policy and applicable laws.

Students have the right to be treated without bias, to have their information reviewed objectively, and to participate in a process that emphasizes fairness and learning.

Possible Sanctions and Moving Forward

When a conduct concern is reviewed, several different outcomes are possible. If a student is found responsible for a policy violation, sanctions may be assigned. Sanctions are determined based on the information available, the nature and severity of the situation, and what will best support learning, accountability, and community well-being.

KAUST’s conduct process is grounded in an educational approach. When sanctions are used, they are intended to promote reflection, personal growth, and responsible decision-making whenever appropriate.

Once a case is resolved, students receive written notification outlining the decision and any next steps. If sanctions are assigned, this communication will include what is required and the timeline for completion. Students are encouraged to reflect on the experience and to make use of available resources as they move forward in their academic and personal development.

 

students lay on grass

Available Support

Being involved in a conduct process can feel stressful or unfamiliar. Support is available to help students understand the process, manage concerns, and navigate next steps.

Seeking support does not affect the outcome of a case. Support services exist to ensure students feel informed, supported, and able to participate fully in the process.

Explore Student Support

 

 

Contact Student Conduct

📩  StudentConduct@kaust.edu.sa 

📍  Student Center, Level 2, Rm.   

 🕒  Sun–Thu, 8:00 a.m.–5:00 p.m.

 

If you or someone else is in immediate danger, please contact KAUST Security at 911.